Social Media Branding Strategy: Using "Touch Points" to Create Strong Brands
... in their friends". Creating a brand is done by developing a friendship with an organization's customers. How is this done? It is done by the use of multiple touch points. How does a marketer use "multiple touch points"? To answer that question we have understand the nature of Social Media. Social Media has created a "perfect storm" for a marketer. To create strong brands a marketer needs scale and a presence. To create a world class brand, a marketer needs a lot of customers, and they need a place where they can meet that huge number of customers. Social ... choose our friends, and we decide whom to hang out with, even though we know our friends have shortcomings. Our friends, in real life, have brands. We have trust for those people, so we develop relationships with them. This is how our brands are to be created in a social media age. There are two sources that do a good job in explaining the dynamic of this trust building and how it relates to modern marketing. The June 2009 issue of The McKinsey Quarterly, written by David Court, Dave Elzinger, and Susan Mulder, describe "The Consumer Decision Journey". The Harvard Business ...
Tags: social media |
Tags: social media |